Steam is currently the best platform on PC for fighting games, and with the growing size of the PC scene, the Cross|Up player base, and popularity of online play, it is important our players can compete. Typically the Cross|Up will work right after you plug it in, but some people may run into particular issues.
This post is to help with general PC and Steam specific troubleshooting.
Testing with Joy.cpl
The first thing to do is to test if your controller is being read by your PC. To do this, open up joy.cpl on your computer.
Next, plug in your Cross|Up to your PC. It should pop up in the window, and it should say "Controller (XBOX 360 For Windows)." If it does not say this, please update your Cross|Up using the Designer from our downloads page.
If your Cross|Up is not showing up in the window, try these in order:
- unplug and plug your Cross|Up back in
- use another USB port
- unplug other devices that send inputs to your computer, then plug in your Cross|Up (plug in your other devices after confirming that Cross|Up is working or not working)
- restart your PC and try the above again
- if your Cross|Up still is not being registered, please contact us: email@example.com.
Once your Cross|Up is in the window, double-click on the controller name. This is where we will check to see if inputs are being read by the computer.
Press the buttons on your controller to see if they are being read.
Once you have confirmed that your controller is working and interacting with your PC, you can open up Steam.
If your Cross|Up is not showing up in joy.cpl or its inputs are not being registered, please contact us: firstname.lastname@example.org.
Setting Up Steam
When Steam is open, go to the "Steam" menu at the top left of the window, and go to settings. Then go to "Controller" and then "General Controller Settings."
Once you have that open, you should see your controller being read at the bottom of the settings options. If your controller was not previously working with the settings that you currently have on, turn them all off - this is to prevent Steam from interfering with any compatibility. If the controller is still not working, then specifically select the "Xbox Configuration Support" option.
Boot up the game you wish to play, and get to fighting!
If at any point through these instructions you were not able to solve your issue, email us: email@example.com. Please include your name, order number, a link to this post, and a description of where you stopped in the instructions.