Steam is currently the best platform on computers for fighting games, and with the growing size of the PC scene, the Hit Box player base, and popularity of online play, it's important our players can compete. While typically it'll be plug-n-play with Hit Boxes for Steam, some people may run into particular issues. This post is some simple trouble-shooting for basic issues with Steam.
This information is meant for Hit Boxes purchased on or after June 2016. If you have a version purchased before this time period, the instructions may be slightly different than what is stated. If you run into any issues, please email us for trouble-shooting help: email@example.com.
The first thing to do is to test if your controller is being read by your PC. To do this, open up joy.cpl on your computer.
Next, plug in your Hit Box to your PC. It should pop up in the window, and it should say "Controller (XBOX 360 For Windows)." If it doesn't say this, please update your Hit Box using the firmware from our downloads page. [If you have a Hit Box version older than June 2016, it will show up as something else.]
Now double-click on the controller name. This is where we'll check to see if inputs are being read by the controller. Press the buttons on your controller to see if they are being read.
Once you've confirmed that your controller is working and interacting with your PC, you can open up Steam.
When Steam is open, go to the "Steam" menu at the top left of the window, and go to settings. Then go to "Controller" and then "General Controller Settings."
Once you have that open, you should see your controller being read at the bottom of the settings options. If your controller wasn't previously working with the settings that you currently have on, turn them all off and select "Xbox Configuration Support" (or whatever your controller is being read as).
Boot up the game you wish to play, and get to fighting!
If at any point through these instructions you weren't able to solve your issue, email us: firstname.lastname@example.org. Please include your name, order number, and a link to this post and a description of where you left off in the instructions.